First Party

First Party

Our First Party services deliver comprehensive, accurate appraisals promptly. When needed, our appraisers conduct complete, thorough inspections that pay particular attention to details such as whether or not a component can be repaired instead of replaced.

Services Include

  • Thorough inspection of the damaged vehicle
  • Assessment of components to determine if they require replacement or may be repaired
  • Identification of any existing damage
  • Check for consistency of damage with account and location of accident as reported
  • Checking replacement part prices
  • Investigation of any suspicious circumstances that may exist or if liability disputed. This includes driver interviews, obtaining witness statements and visiting the accident scene.


  • Fast, high quality, dependable, and consistent appraisals
  • Stringent service standards checked by our quality assurance programs
  • One of the most cost effective claims solutions available in the industry


For more information, please contact:

Brett Cefai
National Motor Manager - Australia
MVLA Certification: AURA 40511
Mailing Address: Crawford & Company, Adelaide, PO Box 662, UNLEY, South Australia 5061, Australia
Direct: +61 (0)8 8378 4643
Mobile: +61 (0) 408 434 800 
Office: +61 (0)8 8378 4600  
Fax: +61 (0)8 8272 0218  
Web Site:

Or contact your local Crawford office.