Catastrophe Management

Catastrophe Management

Crawford has been heavily involved in numerous, high-profile, catastrophe incidents and major losses over a lengthy period. We have closely analysed all aspects of the experience we have gained and applied the results to create a market leading approach which brings about maximised cost savings.

Services Include

The main elements of our catastrophe approach, which lead to cost savings, are:

  • Pre loss planning
  • Implementation of plans
  • Management Control
  • Reviews/post loss audits

Our services also include:

  • 24/7/365 availability and claims intake
  • Appointment of Catastrophic Management Team to each event
  • Designated CAT personnel Australia-wide with ability to mobilise as required
  • Immediate capacity of international CAT resources
  • Deployment of claims professionals in advance for foreseeable events
  • Proactive communication with clients' management to manage expectations and identify issues
  • Supply chain utilisation with access to approved and accredited contractors


  • Immediate response and on call 365 24/7
  • Pre-agreed service provisions
  • A proactive approach to minimise overall claim spend
  • Web-based claims tracking system
  • Managed relationships with specialist suppliers
  • Constant monitoring of work levels
  • Real time management information
  • Applying lessons learnt to future events


Crawford understands that for insurers, the prospect of handling the logistical issues of a disaster coupled with a sudden increase in claim numbers can be overwhelming. With a wealth of experience in meeting catastrophe-related needs, Crawford can ensure an efficient, coordinated and appropriate level of response.

For more information, please contact:

Elizabeth West
National CAT Manager
Tel: +61 (0)3 8646 9654
Mobile: +61 (0) 439 391 365