Domestic Property

Domestic Property

The high volume, lower value nature of domestic claims demands solutions which strike the right balance between customer satisfaction and cost control in an efficient, effective, speedy and consistent manner.

Services Include

  • Accurate determination of origin and cause of loss with appropriate policy validation
  • Proactive, process driven claims handling
  • Supply chain utilisation with access to approved and accredited contractors
  • Fully independent and objective validation of repairs through in-house team of licensed builders
  • Targeted reduction in claims spend
  • Access to wider expertise of Crawford's specialist business units
  • Proactive customer communication and support throughout life of claim
  • 24/7/365 availability
  • National coverage via 40 offices


  • Seamless claims handling processes following each client's claims philosophy
  • Empathetic dealings with policyholders
  • Fast response and pro-activity
  • Swift settlements and payment
  • Innovative, enabling IT leading to increased on site settlement rate
  • Indemnity cost control


Providing the right tools to the adjuster at the visit is vital, in order to validate costs and facilitate the correct settlement route.  Crawford has equipped adjusters with Delta, a field tool that allows real time validation of scope and costs to expedite domestic claims on site, delivering effective customer service and management of overall claims cost.

Delta ensures correct information is available so value-based decisions can be made.


For information, please contact:

Tim Jarman
Chief Operating Officer
Tel: +61 (0)2 8202 7401
Mobile: +61 (0) 429 138 857