High Net Worth

High Net Worth

High Net Worth (HNW) policyholders are known to be demanding and discerning individuals whose general attitude to insurance is to "buy the best." They expect in return "the ultimate service experience" in the event they need to call upon the policy.

Crawford Esteem

Crawford Esteem is a claims service that supports the superior brand promise to your HNW clientele; offers access to a wide range of expertise, and delivers superior claims management solutions that are responsive to your policyholders' requirements and expectations.

Crawford specialist HNW adjusters contact the client immediately, operate within agreed high service standards and guarantee flexible, understanding, responsive client service.

Services Include

  • Single point of claims contact, with 24/7 access and support
  • Pre-nominated individuals who are tied into the client HNW claims philosophy
  • Diverse technical skill set and expertise
  • Cross-class capability with geographic coverage throughout Australia
  • Supply chain utilisation with access to approved and accredited contractors
  • Proactive customer communication and support throughout life of claim.


  • Seamless claims handling processes following each client's claims philosophy
  • Empathetic dealings with policyholders
  • Fast response and pro-activity
  • Swift settlements and payment
  • Innovative, enabling IT leading to increased on site settlement rate
  • Indemnity cost control


For information, please contact:

Tim Jarman
Chief Operating Officer
Tel: +61 (0)2 8202 7401
Mobile: +61 (0) 429 138 857
Email: tim.jarman@crawco.com.au